" Everything Hair " strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is 1 working day. (Once an order is dispatched it may take between 1-2 working days)
If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund. Approximate time taken from dispatch to the receipt of goods:
• Major Centres via Express Courier: 1 to 2 working days (Please note that this is the time from dispatch and not when the actual order was placed)
• Regional Areas via Express Courier: 2 to 3 working days (Please note that this is the time from dispatch and not when the actual order was placed)
• Postal Service (To Counter) : 4 to 6 working days (Please note that this is the time from dispatch and not when the actual order was placed)
Should an order be particularly heavy or bulky, an additional working day may be required.
You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours unless special arrangements have been made.
- Should an item not meet with your satisfaction for whatever reason you may return the goods to "Everything Hair" within seven days of receipt. You will then get a full refund less all direct costs incurred by "Everything Hair" associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.
- You have 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.
- If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling fees.
- If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.